What is Route?
Upfitter offer shipping insurance through Route. We’ve partnered with Route, a package protection solution that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. In the unfortunate case your order doesn't arrive or arrives damaged, you can easily file a claim with Route and receive a replacement or be fully reimbursed. Route Package Protection can be added to your order during checkout.
You can also utilise the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download the Route App Here
Purchased Route Package Protection and looking to file a shipping issue online? File a Claim with Route Here
Purchased Route Package Protection and looking to file a shipping issue online?
Purchased Route Package Protection and looking to file a shipping issue online? File a Claim with Route Here
What is the Process for filing a claim with Route?
You can view the Route Package Protection Policies in detail here
Can I track delivery of my order with the Route App?
Yes, use the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online, Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download the Route App Here
What if my order never arrives or is stolen?
To protect your order against loss or theft, add Route Package Protection at checkout.
When you add Route Package Protection, you can easily file claims with Route for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What if my order is damaged?
To protect your order against damage that occurred during shipping, add Route Package Protection at checkout. When you add Route Package Protection at checkout, you can easily file claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
However, if your order has defects or you suspect it was damaged during manufacturing, please reach out to the Upfitter contact customer service at 1300 873 487 Mon-Fri 8:30am - 5pm AEST or send a message from your account page and we will be happy to work with you to remedy the situation.
What do I get when I insure my order with Route?
Route is premium package protection for your online orders. When you add Route Package Protection at checkout, you can easily file with Route claims for lost, stolen or damaged packages in the unfortunate case that they arise. When you file a claim, it will be reviewed for approval for a reorder or refund within 24 hours.
What are Route’s terms and conditions?
Route’s terms and conditions are listed here
How do I file a claim for my lost, stolen or damaged order?
If you insured your order with Route Package Protection at checkout, you will receive a confirmation email from Route with a link to file a claim.
Note: Make sure to have the Order ID we sent you or the Route Order ID ready to use with the claim form.
Does Route cover stolen items?
Yes! When you insure your orders with Route Package Protection, stolen items are eligible for reorders or refunds.
Is Route a licensed insurance company?
Yes. Route is a licensed insurance company with the biggest name in shipping insurance as its partner, Lloyds of London.